VBOG Legal
Last Updated: 10 August 2026
This Refund & Cancellation Policy applies to services provided by DEPESH N VYAS, trading as Vyas Business Operations Group (VBOG).
Discovery calls are intended to determine whether VBOG's services are appropriate for your business.
There is no charge for a discovery call unless expressly stated otherwise.
If you need to cancel or reschedule a discovery call, please contact:
+91 99445 97164
The 90 Days Growth Sprint is a business operations consulting and implementation engagement delivered over approximately 90 days.
The standard total investment is:
The engagement is structured into three milestone phases:
Phase
Timeline
Allocated Fee
Days 1–30
Days 31–60
Days 61–90
Total
90 Days
The specific deliverables and activities within each phase will be established in the applicable proposal, statement of work, or service agreement.
We stand behind the value of the work we agree to provide.
If, during the engagement, you reasonably determine that the agreed engagement has not delivered reasonable value relative to the agreed scope, milestones, work performed, and deliverables, you may submit a refund request.
Any approved refund will be calculated on a milestone-based prorated basis.
The refund amount will be determined by reference to the applicable milestone(s) and the work actually delivered.
The engagement is divided into three value-based milestones.
Allocated value: ₹2,00,000 + applicable GST
This phase may include the initial assessment, operational diagnosis, identification of bottlenecks, strategic planning, process analysis, and the initial systems, frameworks, or implementation work agreed upon.
If reasonable value has not been delivered in relation to the agreed Phase 1 scope, an eligible refund may be considered against the ₹2,00,000 Phase 1 allocation, subject to the terms of this policy.
Allocated value: ₹1,50,000 + applicable GST
This phase may include further implementation, process development, SOPs, workflow improvements, team systems, accountability mechanisms, management systems, and other agreed operational improvements.
If reasonable value has not been delivered in relation to the agreed Phase 2 scope, an eligible refund may be considered against the ₹1,50,000 Phase 2 allocation, subject to the terms of this policy.
Allocated value: ₹50,000 + applicable GST
This phase may include final implementation, refinement, optimisation, documentation, handover, review, and other agreed activities.
If reasonable value has not been delivered in relation to the agreed Phase 3 scope, an eligible refund may be considered against the ₹50,000 Phase 3 allocation, subject to the terms of this policy.
The refund is not automatically equal to the entire amount paid.
The amount considered for refund will depend on:
For example, if Phase 1 has been substantially completed and the agreed Phase 1 deliverables have been provided, the completion of Phase 1 will be taken into account when determining any refund.
Similarly, if a refund request relates to Phase 3, the assessment will primarily relate to the ₹50,000 Phase 3 allocation, rather than treating the entire ₹4,00,000 engagement as a single undivided fee.
For this policy, “reasonable value” is assessed primarily against the specific scope and deliverables agreed with the client, rather than against a guaranteed financial outcome.
This may include consideration of:
The value-based refund commitment does not mean that VBOG guarantees:
The refund assessment is based on the delivery of the agreed consulting and implementation scope, not solely on whether the client's revenue or profit increased.
The value-based refund commitment assumes that the client reasonably participates in the engagement.
This includes providing requested information, attending agreed meetings, providing necessary access, reviewing deliverables, providing feedback, making decisions, and completing agreed client-side responsibilities.
Where material non-delivery or delays result from the client's failure to participate, this may affect the refund assessment.
Examples include:
A refund request must be submitted in writing to:
The request should include:
VBOG may request additional information reasonably necessary to evaluate the request.
Before determining the final refund amount, VBOG may, where reasonably appropriate, review the concerns with the client and identify whether outstanding deliverables, corrections, clarifications, or agreed implementation work can reasonably address the concern.
Nothing in this policy is intended to remove, restrict, or override any rights or remedies that cannot legally be excluded or limited under applicable law.
DEPESH N VYAS
Vyas Business Operations Group (VBOG)
Building No. 31, KM Ramasamy Nagar, 2nd Street
Coimbatore, Tamil Nadu – 641029, India
Email: depesh@v-bog.com
Phone: +91 99445 97164